Frequently Asked Questions
Q. How do I purchase replacement mattress parts?
A. Contact the Sterling Sleep Systems sales department direct over the phone @ (714) 891-3191 or on line at www.sterlingsleephospitality.com. Interchangeable replacement parts will be sent next business day via UPS.
Q. What is the Sterling Upgrade Path and what are the advantages for my property?
A. Our sleep collection is designed to provide you with the most flexible options in beds today. Individual interchangeable components allow overall upgrades to existing beds. When it is time to upgrade the sleep experience, simply upgrade the bed components. By adding comfort and memory foam layers you can convert any classic level mattress to a more luxurious level without the expense of purchasing a completely new bed. In just a few minutes staff can zip on a new layer of luxury with easy-to-use parts kept onsite.
Q. How is it possible to change mattress firmness?
1 - Change matteress zipper covers to a model with more or less quilting material.
2 - Add or change Plush Memory Foam or Firm Latex overlays. Mattress models without foam overlays can have them added at any time.
Q. Can our hotel guests buy a mattress like the one in their guest room?
A. Guests may purchase a Sterling Mattress just like the one enjoyed at your property. Mattresses may be purchased directly from the Sterling Sales Department or through your property gift shop. Purchases are prepaid and quoted prices include delivery in most areas of the 48 States. Sales tax applies only to sales delivered in CA and price does not include inside setup or old matterss haul away.
Q. Can my property register to participate in the Guest Mattress Referal Program?
A. Yes. Contact Sterling Sales Office for more information.
Q. Do you make custom-size mattresses and what are the costs involved?
A. Yes, we make European metric and popular US sizes as well as customer specified custom dimensions. We can manufacture one or 1,000 units and prices are based on materials used and quantity ordered.
Q. Can you provide our hotel with an exclusive “Private Label” mattress program?
A. Yes. Starting with the label design, we will customize part or all of your mattress design. Offering “Private Label” mattresses to your guests is a great opportunity to increase brand loyalty to your property while creating additional retail revenue. Please contact our sales department for further details.
Q. Where does Sterling Sleep Systems do the majority of their business?
A. We started as a contract manufacturing company routinely producing other recognized company’s products for national distribution in the US and Europe. Currently, over half of our work involves manufacturing-to-order other company’s merchandise.
Q. How do I order mattress samples for evaluation?
A. Hospitality clients may order mattress samples for a 30-day risk-free trial. Samples are billed at truckload prices and 30-day payment terms apply, with the option to pay or return during the first 30 day with no questions asked.
Q. How are Sterling Mattresses environmentally-friendly?
A. Our component-based mattress design features interchangeable parts allowing replacement of soiled, worn or damaged sections rather than replacing an entire mattress. When you are able to correct a mattress problem with parts rather than an entire mattress, you reduce solid waste and extend mattress service life. EPA WasteWise considers the reduction of solid waste an environmentally-friendly business practice. For more information, see our EcoWise Design page.
Q. How do I become an EPA WasteWise Partner and what are the benefits?
A. Gain recognition by getting greener. Contact us to receive a personal invitation from the EPA to become a WasteWise Partner or go to http://www.epa.gov/epaoswer/non-hw/reduce/wstewise/about/reg.htm
to learn more about membership and incentives.