White Glove Delivery Service

Delivery Process

How do I qualify my order for Free White Glove Delivery ?

1. Add any mattress from our Imperial Innerspring or Cameo Innerspring collections.

2. Proceed to checkout.

3. Place your order and enjoy free shipping and set up within your home. Your item will be delivered by a white glove freight carrier to ensure the safest and most convenient delivery.

Please note:

A white glove delivery team consists of at least two people so you will not be burdened with carrying your order from the back of the truck to your home.

Once your order arrives in your area, a representative from the white glove carrier will call you to arrange a 4 hour window for delivery.

You must inspect your package at the time of delivery. If the product has any damage or if you are concerned there may be damage, please write "Product Damaged" on the sheet you are asked to sign. This ensures that if there is any damage, it will be easy to resolve the problem.

Delivery Service Description

This item ships using the Platinum level of white glove service. Please read the service description below for details.

White Glove Platinum

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps=1 flight). If you need the product moved up additional flights, please contact us.¹

Assembly Service: The shipper will unpack the product and provide up to 30 minutes of light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).

Packaging: The shipper will remove and dispose of all packaging.

*On cameo and innerspring mattresses only. ¹Setup services DO NOT include any electrical, plumbing or component hookups. Having items carried up more than 30 steps and/or longer assembly times are available as additional services which would require additional charges. Please contact us if you feel you need these services.