Unless otherwise indicated on a product page, most orders will ship UPS.
Any order for replacement parts will totaling more than $100 receives free UPS ground shipping in most Metropolitan areas, Excluding Alaska, Hawaii and other territories.
Waterbed conditioner, Water Tablets, patch kits and other small items may ship US Postal Service Priority Mail if they are not combined with a larger item as part of an order.
Items too large for UPS, such as complete waterbed systems, or Innersping, or Latex beds will ship via Freight Carrier of our choosing based on your address. These services are provided at no additional charge to you.
We are not able to provide expedited shipping services on these larger items if purchased online. If you would like us to ship your bed system through a faster service, please contact us at 888-281-2817, and we will try to assist you, however, faster shipping on items this large can be very expensive. Any shipping method beyond what we offer is at the customer's expense.
Availability of products on our site:
Our website does not show our current stock levels, only what we offer. In general, we do keep stock of our most popular items, so it is possible that if your order is received early enough in the day, we can usually ship it out the same day and post tracking information.
Waterbed parts that are not in stock may take up to 4 business days to build and ship.
Larger items, such as our Imperials, Cameos and Silver Lining series mattresses may take up to 2 weeks if we do not have the materials in stock to build your order, plus delivery time by the freight carriers we use.
If you have ordered one of our bed systems, we will post your tracking information when it becomes available to our website administrators. Since some of these carriers do not have tracking services online, we will usually send you a separate e-mail with the contact information for the carrier so you may contact them directly.
As always, if you have a question about our products or services, please feel free to contact us at 888-281-2817 Monday-Friday from 8:00am-4:30pm Pacific Time, excluding most Holidays
or you may always send us an e-mail on our contact us page.