Unless otherwise indicated on a product page, most orders will ship UPS.
Any order for replacement parts totaling more than $150 receives free UPS ground shipping in most Metropolitan areas, Excluding Alaska, Hawaii and other territories.
Waterbed conditioner, Water Tablets, patch kits and other small items may ship US Postal Service Priority Mail if they are not combined with a larger item as part of an order.
Items too large for UPS, such as complete waterbed systems, Innersping, or Latex beds will ship via Freight Carrier of our choosing based on your address. These services are provided at no additional charge to you.
If a freight carrier is used for your order:
Someone will need to be home to inspect and sign for the shipment. NO EXCEPTIONS!!!
If your order arrived damaged, or if items are missing from your order, you need to make a note on the Bill of Lading (BOL), then call or contact Sterling right away. Making these notes on the BOL allows us to contact the shipping company and have them find your shipment if it is lost, or get credit for damaged articles which allows us to send you replacement parts. If you simply sign the bill and do not report the damage or missing articles to the shipping company and Sterling as well, the freight company will determine that they delivered your order without incident, and we will not be able to help you with replacement parts for anything lost or damaged.
We are not able to provide expedited shipping services on these larger items if purchased online. If you would like us to ship your bed system through a faster service, please contact us at 888-281-2817, and we will try to assist you, however, faster shipping on items this large can be very expensive. Any shipping method beyond what we offer is at the customer's expense.
Availability of products on our site:
Our website does not show our current stock levels, only what we offer. In general, we do keep stock of our most popular items, so it is possible that if your order is received early enough in the day, we can usually ship it out the same day and post tracking information.
Waterbed parts that are not in stock may take up to 4 business days to build and ship.
Larger items, such as our Imperials, Cameos and Silver Lining series mattresses may take up to 2 weeks if we do not have the materials in stock to build your order, plus delivery time by the freight carriers we use.
If you have ordered one of our bed systems, we will post your tracking information when it becomes available to our website administrators. Since some of these carriers do not have tracking services online, we will usually send you a separate e-mail with the contact information for the carrier so you may contact them directly.
As always, if you have a question about our products or services, please feel free to contact us at 888-281-2817 Monday-Friday from 8:00am-4:30pm Pacific Time, excluding most Holidays
or you may always send us an e-mail on our contact us page.
For International Orders
Over the last few years, we have been asked to offer international shipping. Since we have just upgraded our website, we decided to give Bongo a try to see if they can help us to help our international customers.
We are in the early stages of offering shipping via Bongo International.
If you would like your order shipped outside of the USA, simply use the Bongo link at the bottom left of your screen BEFORE you start the checkout process. When you sign up with Bongo, You will get a US shipping address you can use during our checkout process. As our orders come with free shipping the in the USA, you are covered for shipments to the Bongo Warehouse. From there you can make your freight forwarding arrangement with Bongo to get your shipment delivered to your door. Bongo makes their own freight arrangements. We do not have negotiated rates or discounts available.
We are currently working with Bongo to offer a more integrated shipping solution on our site, but for now, this is the best we can offer for shipping outside of the USA.