As with a lot of waterbed questions, it is subjective. One thing we know is that it doesn't compress like air or springs. As you move on the bed, the water displaced by your body is forced into other parts of the bed, resulting in better overall body support. You are less likely to have pressure points caused by springs, and you don't need pumps, hoses or a smartphone to control your bed like an air bed. It is a level of comfort that you can't get with any other type of bed.

The short answer is NO. Despite the rumors around the internet, you should only need to add 1 8oz bottle of water conditioner every year (2 if you have a dual softside waterbed). There are a few exceptions that rarely pop up — if you think you fall under the exception category, give us a call and we can discuss it.

It depends on the type of leak. If the leak is from a knife, pet, crease or something other than a leaking seam, you need a PVC or Vinyl Patch kit. Completely drain the bed, apply the patch, and let it dry for a full 24 hours before refilling. If the leak appears on a seam or around the valve, call us at 888-281-2817. The warranty covers this type of leak within the 3-5 year warranty period.

While we have been in business for over 30 years and know pretty much every manufacturer, it is not possible for us to know all the details of their products. We will listen to your needs and make a suggestion based on our experience. We are not doctors and have no medical training — we have no way of knowing what will work best for your specific needs.

No, we do not. Part of how those programs work is that you have to return the mattress to get a refund. The shipping costs would be insanely high to return a waterbed. With over 1,000,000 beds sold in the last 30+ years, we can only recall 2-3 instances where someone actually wanted to file a comfort return claim — a testament to the product.

The easiest way is to take a clear photo of the large plastic tag around your fill valve (both sides) and email it to Sales@sterlingsleep.com with a description of the problem. We can help over the phone, but a photo is often quicker. We answer email questions quickly during the week.

On all beds we make, there is a white fabric tag that sticks out of a seam in the border panel at the center head of the bed. At the loose end of the tag is a barcode, and just below that is a part number starting with FR or SFR — that is your model number (Example: FR8400-247EK). It also appears on any packing list or invoice from us.

If you ordered online, yes — we can look it up and send you a copy. We can also help you reset your password or send an account invite if you checked out as a guest. Phone orders are in a separate B2B system that is difficult to search without a business account.

You are not required to sign for a damaged shipment. Note damage on the paperwork before signing, or refuse the shipment if severely damaged. Take photos and email Sales@sterlingsleep.com or call 888-281-2817. How you handle the shipment impacts how quickly we can send replacements and file a damage claim with the carrier.

Once your order leaves our factory we post a tracking number. By the time your order is in your city, the carrier should call to arrange a delivery window. The driver brings your order to the curb only — no inside delivery unless prior arrangements were made, and they cannot set up or haul away your old bed.